Monthly Archives

October 2018

How to Make Customer Complaints Work to Your Benefit

How to Make Customer Complaints Work to Your Benefit

By | Business Strategy, Small Business

On the surface, it might seem like customer complaints are a bad thing, and that they’re just the opinions of people having a bad day, and taking it out on you. However, there are some very useful things about customer complaints, so instead of ignoring them, you should try to derive as much value as possible from them. Keep in mind that it’s much better…

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Make Sure Your Next Strategic Planning Session is an Effective One

Make Sure Your Next Strategic Planning Session is an Effective One

By | Business Strategy, Entrepreneurship, Small Business

Many small businesses make the mistake of having a strategic planning session without ever accomplishing much of anything. Although business leaders write down goals, they don’t include specific ways to meet them or measure their effectiveness. While intentions are good, the problem usually boils down to not having a specific strategic planning method in place. This can make for a lot of inefficiency and wasted…

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